Faq

How do I place an order?

Simply browse our collections, add your desired items (writing instruments, notebooks, art supplies, etc.) to the cart, and proceed to checkout. You will be guided through a secure process to enter your shipping details and payment information.

What are my shipping options and costs?

We offer several shipping methods, including standard and expedited delivery. Shipping costs are calculated at checkout based on your location, order weight, and selected service. You will see the exact cost before confirming your payment.

Do you ship internationally?

Yes, AtelierDraft ships to many countries worldwide. Delivery times and fees vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey.

What is your return policy?

We want you to be completely satisfied. Unused items in their original packaging can be returned within 30 days of delivery for a full refund. Personalized or bespoke items are final sale unless defective.

How do I initiate a return or exchange?

Please contact our support team at [email protected] with your order number and reason for return. We will provide you with detailed instructions and a return authorization.

What if my item arrives damaged or defective?

We apologize for any inconvenience. Please contact us immediately at [email protected] with photos of the damaged product and its packaging. We will arrange a replacement or refund promptly.

Do you offer product warranties?

Many of our premium writing instruments and tools come with a manufacturer's warranty. Warranty details, if applicable, are listed on the individual product pages. For warranty claims, please contact us at [email protected].

How should I care for my fountain pen or fine stationery?

General care instructions include storing pens horizontally, using recommended inks, and keeping paper and notebooks in a cool, dry place. Specific care tips are often provided with the product or on its description page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption to protect all your personal and financial data. We do not store your complete payment card details on our servers.

How can I get help with an issue not covered here?

Our dedicated customer support team is here to assist you. For any questions regarding your order, our products, or general inquiries, please email us at [email protected]. We strive to respond within 24-48 hours.